WE GUIDE YOUR CUSTOMERS IN SOLVING THEIR PROBLEMS
Our facilities are equipped with cutting-edge technology, making CallFasst a leading contact center. The best in the business for getting clients real, tangible results.
We are ISO 9001 and ISO/IEC 27001 certified and have a well-established infrastructure to support the services offered.
Our solutions are designed to provide personalized technical support and advice, follow-up on your customers' concerns, and information modules.
Through our multichannel campaigns, we deliver the timely and targeted information you need to effectively engage with your consumers throughout their entire lifecycle. Our campaigns are designed to achieve the success you seek. We are the ideal choice for companies operating in any industry, be it on a national or international scale.
Effectiveness:
We strive to deliver effective solutions on every call, always providing top-notch assistance.
AHT (Average Handle Time):
Resolution in the shortest time.
Connection and utilization:
We enhance your customer service window; more customers served and satisfied within your designated hours.
No Abandonment:
We minimize abandoned calls.
Service level:
Our teamwork strives to efficiently handle a high volume of customer inquiries during their designated hours.
We know that an excellent work environment boosts an excellent customer service. For that reason, we have a group of activities and events focused to positively impact our people and encourage joint work. Thus, we make the time invested on customer service to be related with the warmth and good treatment you look for them.
We want to be your best business partner, allow us to provide you a customized solution.
FOR 23 YEARS, THE LEADING MOBILE TELECOMMUNICATIONS COMPANY IN MEXICO HAS PREFERRED OUR SERVICES.
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