- Customer care and service
- Orders taking
- Registrations /Cancellations Service
- Clarifications and Questions
- Virtual Campaigns
- Reminders via mail and SMS
- Reservations / Appointments
- Payments receipt
- Information research
Technical Support
- First Level:
+Solution and response to FAQs
+ Software Installation guide
+ Diagnostics
- Second Level:
+ Help Desk
+ Follow up, review and escalation
+ Campaigns focused
Collections
- Analysis and Portfolio Management for collections
- Recovery of overdue loans
- Virtual Campaigns
- Preventive Collections: Mail and SMS
