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TECHNICAL SUPPORT

WE GUIDE YOUR CUSTOMERS
IN SOLVING THEIR PROBLEMS

callfast TECHNICAL SUPPORT

Technical support
Services

 
English and Spanish campaigns

English and Spanish campaigns

24/7 operation

24/7 operation

Qualified personnel

Qualified personnel

Technical support servicies

We are an adaptive and trainable technical support call center, fully prepared to unlock client success.

Our facilities are equipped with cutting-edge technology, making CallFasst a leading contact center. The best in the business for getting clients real, tangible results.

We are ISO 9001 and ISO/IEC 27001 certified and have a well-established infrastructure to support the services offered.

TECHNICAL SUPPORT WITH THE SAME LEVEL OF QUALITY AND PROFESSIONALISM YOU PROVIDE TO YOUR CUSTOMERS.

Our solutions are designed to provide personalized technical support and advice, follow-up on your customers' concerns, and information modules.

Through our multichannel campaigns, we deliver the timely and targeted information you need to effectively engage with your consumers throughout their entire lifecycle. Our campaigns are designed to achieve the success you seek. We are the ideal choice for companies operating in any industry, be it on a national or international scale.

Main quality indicators in our bpo call center services:

  • Effectiveness:
    We strive to deliver effective solutions on every call, always providing top-notch assistance.

  • AHT (Average Handle Time):
    Resolution in the shortest time.

  • Connection and utilization:
    We enhance your customer service window; more customers served and satisfied within your designated hours.

  • No Abandonment:
    We minimize abandoned calls.

  • Service level:
    Our teamwork strives to efficiently handle a high volume of customer inquiries during their designated hours.

WE ARE A CALL CENTER AGENCY WITH THE WARMTH AND PRACTICE TO SOLVE YOUR CUSTOMER'S DOUBTS.

We know that an excellent work environment boosts an excellent customer service. For that reason, we have a group of activities and events focused to positively impact our people and encourage joint work. Thus, we make the time invested on customer service to be related with the warmth and good treatment you look for them.

We want to be your best business partner, allow us to provide you a customized solution.

Callfasst personal

FOR 25 YEARS, THE LEADING MOBILE TELECOMMUNICATIONS COMPANY IN MEXICO HAS PREFERRED OUR SERVICES.

GET CONSULTATION AND QUOTE NOW!

ARE YOU READY TO PLACE YOUR PROJECT IN HANDS OF A
CUSTOMER EXPERIENCE EXPERT?

CONTACT US
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